Phone calls

[Lord Drakelord]

Actual call center conversations!



Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"

Operator: "Where did you get that number, sir?"

Customer: "It's on the door of your business. "

Operator: "Sir, those are the hours that we are open."

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Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"

Operator: "I'm sorry, sir, I don't understand who you are talking about."

Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"

Operator: "I think it means the telephone plug on the wall."

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RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"

Operator: "Does the product name give you a clue?"

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Caller (enquiring about legal requirements while traveling in Europe)

"If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?"

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Directory Enquiries

Caller: "I'd like the number of the Argo Fish Bar, please"

Operator: "I'm sorry, there's no listing. Are you sure that the spelling is correct?"

Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off the sign."

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Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label -- Woven in Scotland."

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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:

"I haven't got a pen, so I'm steaming up the window to write the number on."

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Tech Support: "I need you to right-click on the Open Desktop."

Customer: "OK."

Tech Support: "Did you get a pop-up menu?"

Custo mer: "No."

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

Customer: "No."

Tech Support: "OK, sir. Can you tell me what you have done up until this point?"

Customer: "Sure. You told me to write 'click' and I wrote 'click'."

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Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?"

Customer: "Wow! How can you see my screen from there?"

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Caller: "I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?"

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This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Term ination without Cause."



Actual dialogue of a former WordPerfect Customer Support employee.

(Now I know why they record these conversations!):



Operator: "Ridge Hall, computer assistance; may I help you?"

Caller: "Yes, well, I'm having trouble with WordPerfect."

Operator: "What sort of trouble??"

Caller: "Well, I was just typing along, and all of a sudden the words went away."

Operator: "Went away?"

Caller: "They disappeared."

Operator: "Hmm. So what does your screen look like now?"

Caller: "Nothing."

Operator: "Nothing??"

Caller: "It's blank; it won't accept anything when I type."

Operator: "Are you still in WordPerfect, or did you get out??"

Caller: " How do I tell?"

Operator: "Can you see the 'C: prompt' on the screen??"

Caller: "What's a sea-prompt?"

Operator: "Never mind, can you move your cursor around the screen?"

Caller: "There isn't any cursor; I told you, it won't accept anything I type."

Operator: "Does your monitor have a power indicator??"

Caller: "What's a monitor?"

Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"

Caller: "I don't know."

Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"

Caller: "Yes, I think so."

Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.

Caller: "Yes, it is."

Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"

Caller: "No."

Operator: "Well, there are. I need you to look back there again and find the other cable."

Caller: "Okay, here it is."

Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

Caller: "I can't reach."

Operator: "OK. Well, can you see if it is??"

Caller: "No"

Operator: "Even if you maybe put your knee on something and lean way over??"

Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."

Operator: "Dark??"

Caller: "Yes - the office light is off, and the only light I have is coming in from the window."

Operator: "Well, turn on the office light then."

Caller: "I can't."

Operator: "No? Why not??"

Caller: "Because there's a power failure."

Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"

Caller: "Well, yes, I keep them in the closet."

Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

Caller: "Really? Is it that bad?"

Operator: "Yes, I'm afraid it is."

Caller: "Well, all right then, I suppose. What do I tell them??"

Operator: "Tell them you're too stupid to own a computer!!!"

[Ghost]

that was just to funny the last one

[Irwin Hunter]

Heheheh, I thought honesty was the best policy.

[wild flower]

Those are way to cute. Bri and Haplo work that kind of job and they are going to love those. Here are a couple of my own since I used to work as a computer tech for a scanner company.

The lady needed her coffee cup holder fixed since it broke when she put her coffee in it -- cd tray!

Asked the gentleman to close all his windows down and he put the phone down and went through his house closing all his house windows

[Big Bertha]

I just glad to hear that there are others out there in this world that are as computer dumb as I am. Wait a minute phone call, Well forget that, brother just called to say he packed up his coomputer and sent it back.

[AshOfCaine]

I used to repair laptops as well and some of my real life problem descriptions:

Beeps once and gives error 7608 - that would be the memory count
Mouse will not poot - i told them quit feeding it cheese

laptop came in contact with blunt object - open it up and see someone beat the crap out of it with a baseball bat.

One came with a letter, described the lady had trouble saving her file and got frustrated and punched the LCD, here is my daddy's American Express number don't tell him what it was used for.

My favorite was a laptop someone used their own packing material, rolls of toilet paper, then taped to the laptop was a note "I guess you figured out what i think of your product"

Different job working with satellite receivers, customer couldn't get the receiver to fit into the box to send it for repair, so he cut it in half.

[Irwin Hunter]

Cut it in half!!!! Now that is halarious.. Did he at least send the shavings back? Seeing he was supposed to send back the WHOLE machine